Service&Support - 3onedata Technical SupportIndustrial Ethernet switches|Ethernet|USB|RS485|RS232|media converter|optic fiber modem|protocol converters|video converters
  • TEL:400-880-4496
  • CN|EN
 
Location:Home Support

Service Contents

Module customization, function customization, software test, technical support, training service, product customization, product certification service, processing service, after-sale guarantee.


Service Procedure

Before-sale consultation: Learn about and pay attention to different demands of each client, provide comprehensive and elaborate analysis and consultation, thereby helping the clients to lie down a systematic and differentiated solution.


Systematic customization during the sales: Provide systematic customization services such as product customization, module customization and function customization, and fulfill customized quality products and services for the clients.


Technological support for the sales: Provide each client with installation and debugging service, offer technological training to guarantee that each client can fully understand and use the products and maximize the values of the investment made by the clients.


After-sale service: Provide all-round, one-to-one and considerate service, solve any problem at any time and place, and guarantee a safe and smooth clients' network.


Service Types

Dial switch automatic diagnosis, door-to-door service, special hotline service, remote assistance service.


Service Standard

No rest throughout the year, provide remote assistance at any time and place, localized door-to-door service worldwide, response in 2 hours, a warranty period of five years.


Request Support

If you have any problems with our products, please send e-mail to: tech-support@3onedata.com